Central whistleblower system of the Volkswagen Group

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Complying with statutory regulations and internal rules, and the principles laid down in our code of conduct OUR CODE and the Code of Conduct for Business Partners, has top priority at Digiteq Automotive. The success of our company is based on integrity and compliance. To meet these standards, it is important to learn of potential employee or supplier misconduct and to put a stop to it. Therefore, we entrusted the Central investigation office to operate an independent, impartial and confidential whistleblower system on our behalf.  

A key pillar of the Central whistleblower system is the principle of procedural fairness. It also guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.  

This also includes offering opportunities for anonymous reporting and communication. We assure not to perform any steps in order to identify anonymous whistleblowers, who do not misuse the Central whistleblower system. Retaliation of whistleblowers and all persons who contribute to investigations at Digiteq Automotive will not be tolerated. Persons implicated are presumed innocent until the violation is proven. Investigations will be conducted with the utmost confidentiality. The information will be processed in a fair, fast and protected process. 

 

How do we process your report? 

The qualified and experienced colleagues at the Central investigation office examine every report for potential misconduct by  
a Volkswagen Group employee thoroughly and follow it up systematically.  First, you will get a confirmation of receipt. The Central investigation office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Central investigation office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay. 

Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Central investigation office - as well as reports requiring otherwise immediate action. The Central investigation office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks. 

More information on the respective procedural principles can be found here.  

* The processing time varies depending on the subject of the procedure 

 

What kind of report do you want to submit? 

A complaint about products or services of Digiteq Automotive 

For complaints or feedback about products or services provided by Digiteq Automotive, please contact the contact line Digiteq Automotive: 

Please understand that we will not be able to forward your request or take any action for reasons of responsibility. 

 

A report of potential misconduct to the Central whistleblower system 

The Central Whistleblower system offers various channels for reporting potential misconduct by Digiteq Automotive employees, violations of the Code of Conduct for Business Partners or serious risks and violations of human rights and environment in our Supply Chain. 

However, this does not affect the statutory right to contact designated authorities as described below. 

 

  • E-mail 

The Central Investigation Office of the Volkswagen Group can be reached via e-mail (in any language): io@volkswagen.de 

For customer complaints, please contact the channels listed under "A complaint about products or services to our customer service". 

 

  • Central investigation office  

Postal address: 
Volkswagen AG, Central Investigation Office 
Mailbox 1717 
Berliner Ring 2 
38436 Wolfsburg, Germany

In person:;
Please make an appointment in advance by writing an E-mail to io@volkswagen.de.

                                    

  • Ombudspersons 

The Volkswagen Group has appointed external lawyers to act as Ombudspersons. They advise on the Central whistleblower system or ensure that reports from whistleblowers are forwarded anonymously to the Central investigation office if desired. 

If you want to get in contact with the Ombudsperson you can find their contact details here: 

https://www.ombudsmen-of-volkswagen.com/ 

 

  • Online Reporting Channel 

You have the option of using a web-based communication platform to contact the Central Investigation Office in more than 65 languages. This system is confidential and technically secured and allows you to submit reports anonymously. 

You can access the online reporting channel through the following link: https://goto.speakup.report/volkswagen (relevant for Volkswagen entities incl. Digiteq Automotive). 

You can find detailed instructions on how to make reports online, by app or by phone here. 

 

  • Voice Intake by phone 

You can leave us a voice message by phone 24 hours a day, 7 days a week. 

After entering the phone number (specific to the country you are in), you will be prompted to enter the organization code. Then, you can submit your report as a voice recording. Only a written transcript will be received by the Central investigation office. Dial back in to listen to the reply or further questions by our team.  

Select a phone number from this list for your country or region and have the corresponding organizational code 122203 ready (relevant for Volkswagen entities incl. Digiteq Automotive). 

 

  • App: SpeakUp 

You can also download the SpeakUp App “SpeakUp” by People Intouch (personal devices only) to access the secure reporting system. To download the app, you can also scan the QR code: